Mid Willamette Family YMCA

The  

Webster defines serving as:  “Working for; to be a servant to; to be of assistance to”.  Jesus Christ modeled serving as expressed in  Mark 10:45 – “For the son of man did not come to be served but to serve and give his life a ransom for many”.   

What does “service” look like?  A popular term in the market place today is “Customer service”.  In fact, we strive to give excellent customer service to our members.  Yet, service is not the same as working.  A person forced to serve or paid to serve is not really serving.  They are working.  For example, a man who delivers packages for a living does so because it is his work and he receives payment for it, but if he sees someone struggling with at heavy package and goes out of his way to help, he is going beyond his job.  So, serving is doing something for someone where you are not expecting to see any reward for your efforts. 

 Demonstrating the value of serving here at the YMCA means that we go ABOVE what is expected in just providing good “customer service” and doing things for people out of love and compassion. 

Here are some ways our staff will demonstrate serving:

• · Hold doors open for people. 
• · Do jobs that are not in “your” job description just because they need to get done. 
• · Ask members how their visit is going – ask them if there is anything you can do for them.  If they have a request, do what you can to meet the request and then go above what they expected. 

· If you see someone struggling with something, offer to lend a hand.

· Respond to complaints about service or programs promptly and then WOW them by exceeding their expectations. 

 

 “Everybodycan be great because anybody can serve”  - Martin Luther King, Jr.

 “We are prone to judge success by the index of our salaries.. rather than the quality of our service…” – Martin Luther King Jr.     

“The fruit of love is service.  The fruit of service is peace.” Mother Theresa

 “If you can’t feed 100 people, then feed just one.” Mother Theresa

 “He among you would will be the greatest will become a servant of all.” Jesus Christ